Cancellation policy

**1. Order Cancellation**

**1.1 Before Shipment:**
- Customers can cancel their orders before the items have been shipped. To cancel an order, please contact our Customer Service team at [Customer Service Email:wittytribes@gmail.com  whatsapp:9548727688] within 24 hours of placing the order.
- If the order is canceled within 24 hours, a full refund will be issued, including any shipping fees.
- After 24 hours but before shipment, orders can still be canceled, but a restocking fee of 10% of the order value will be applied.

**1.2 After Shipment:**
- Once the order has been shipped, cancellations are no longer possible. Customers will need to follow our Return Policy to send the items back for a refund or exchange.

**2. Non-Cancellable Items**

The following items cannot be canceled once the order has been placed:
- Personalized or custom-made items
- Final sale or clearance items
- Underwear and swimwear (due to hygiene reasons)


We strive to provide excellent customer service and will do our best to assist you with your cancellation requests.